RED ACAN CORAL

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RM 150.00

Product Code: RED ACAN CORAL
Availability: In Stock

LIVE STOCK SHIPPING & DEAD ON ARRIVAL (DOA) POLICYDear Valued Customers,Please read our Shipping & Dead on Arrival (DOA) Policy carefully befo..

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LIVE STOCK SHIPPING & DEAD ON ARRIVAL (DOA) POLICY

Dear Valued Customers,

Please read our Shipping & Dead on Arrival (DOA) Policy carefully before placing your order.

Dead on Arrival (DOA) Policy

• DOA must be reported within 1 hour after the parcel has been delivered.
• A continuous, unedited unboxing video is required as proof.
• The video must start before opening the courier parcel and continue until all live stocks have been inspected.
• The video must clearly show the condition of the live stocks before any sealed fish bags are opened, cut, or disturbed.
• Once the DOA claim has been verified, we will provide a 50% refund for the affected live stock.

DOA Claims Will NOT Be Accepted If:

• No continuous unboxing video is provided.
• The video starts after the parcel has already been opened.
• The sealed fish bags have been opened, cut, or tampered with before the video is recorded.
• The live stocks have been released into the aquarium.
• Improper acclimation has been carried out.
• The DOA claim is reported more than 1 hour after delivery.

Packaging

• All live stocks are securely packed in a foam box.
• Ice packs are included when necessary to help maintain a stable temperature during transportation.

Shipping

• We ship via Line Clear Express Courier or Express Bus Service.
• Live stock shipping is not available to Sabah & Sarawak.

Contact Us

If you have any questions, please feel free to contact us.

Call / WhatsApp: 016-456 1845

Thank you for your understanding and cooperation. We appreciate your support and will always do our best to ensure your live stocks arrive safely.

Talk To Us

RED ACAN CORAL

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